How Managed Backups Work


The managed backup service uses a product called ShadowProtect which is a world-class program designed for computer servers and high 
end systems. Interbit Computing is a business partner with StorageCraft (the owners) and it is being deployed to small businesses.
 
The way it works is as follows:

Once installed, ShadowProtect takes a complete snapshot of the critical hard drives on the computer, based on sectors used (not files).
 It then takes an incremental snapshot as frequently as specified by the customer (as often as every 15 minutes if needed). Each night it
 processes these snapshots. 

This has the following benefits:
  • It is independent of Windows, and only backs up what changes
  • The customer has the ability to recover files from previous timeframes (even if they have been deleted)
  • The backup can be restored onto a different hard drive and/or Windows version – this means if there is a complete computer failure, 
  • Interbit Computing can readily rebuild your system onto another computer
  • It works in the background so there is no management by the customer
  • Interbit Computing monitors the backups through the internet – so if there is an issue it will deal with it in real time
 
The downside is that the backups are on the customers premises, so are not safe from fire or theft. But Interbit Computing is looking at 
implementing an option to do a cloud backup periodically to overcome this (being trialled at the moment).
 
To implement this on each computer the process is:
  • Install a backup hard disk (probably 3TB to 4TB recommended) inside the computer (preferred) or attached via USB (less preferred)
  • Install and configure the software
  • Install the monitoring tool
  • Determine what needs to be backed up, when and how often
  • Run an initial backup
  • Kick off repeat backups
 
The cost per computer:
  • One-off cost to supply the new hard drive (~$220 as of June 2018) plus an installation fee may be charged
  • Monthly fee of $20, in which we will:
    • Provide the software from StorageCraft (rented)
    • Install the software and monitoring agent
    • Configure the backups
    • Run the first backup
    • Provide on-going monitoring
    • Update the software versions as required
    • Fix any issues if the backups have problems
  • The commitment is month to month – in other words, the customer may cancel with a months’ notice.
 
What is not included in the monthly cost:
  • Recovery of files after an incident (charged at Interbit Computing standard labour rates at that time)
  • Extra hardware (e.g. the backup drive fills up or there is a hardware failure)
 
Interbit Computing also offers an annual fee of $216 (which is 10% off) if the customer pays upfront for a year. This is still a month to 
month commitment, so if the service is cancelled before the year is up, there would be a pro-rata refund.